Archive: 23/08/2022

  • What is Enterprise Service Management?

    Posted 23rd August 2022

    The concept of Enterprise Service Management (ESM) is derived from IT Service Management (ITSM).

    ESM is simply the application of IT Service Management (ITSM) principles to the delivery of business functions outside of IT.  ESM empowers a company's internal departments and teams such as HR, finance and marketing to seamlessly work together towards better and more efficient service delivery.

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