• What Is Digital Transformation?

    Posted 23rd November 2022

    Digital transformation is the process of transforming an organisation from a traditional model, which relies on physical assets and human resources, into a model that uses information and communication or digital technologies for business operations.

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  • Is Servitization the Next Big Business Model in Manufacturing?

    Posted 13th November 2022

    In the manufacturing industry, servitization is causing a paradigm shift in the status quo. Manufacturers of physical products that are sold as one-offs are gradually adopting the servitization model where they are coming up with innovative service offerings to replace the current way of doing business. 

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  • What is Servitization?

    Posted 13th November 2022

    Andy Neely (University of Cambridge) says that servitization is: ‘the tendency of manufacturing firms to sell services and solutions rather than just products’. Another definition coined by Tim Baines (Aston Business School) says: ‘the term servitization is used to describe the transformation of a business to compete through a combination of services and products, rather than products alone.

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  • How to choose the right Enterprise Service Management (ESM) software?

    Posted 19th October 2022

    Enterprise service management (ESM) is a relatively new process that encompasses all the activities required to design, deliver, operate, and control a service. The goal of ESM is to provide a unified view of an organisation's entire service portfolio and the underlying infrastructure.

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  • Benefits of ESM (Enterprise Service Management) platform for service industries

    Posted 30th September 2022

    In business, selling a service is not quite the same as selling a product. That's why the service industry is plagued by inherent problems that require innovative solutions. One of the likely solutions that mitigate these challenges is adopting an Enterprise Service Management (ESM) platform.

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  • Why Everything As a Service (XaaS) is the Future of Business

    Posted 23rd September 2022

    The global Everything as a Service (XaaS) market is projected to grow from USD 436.82 billion in 2021 to USD 2,378.07 billion by 2029, at a CAGR of 23.4%.

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  • What is XAAS?

    Posted 26th August 2022

    XaaS is an acronym for Everything or Anything as a Service. Technically, XaaS means a service delivered to the end user via cloud computing, for a monthly subscription instead of paying up front. 

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  • Why Customer Service Comes Before Customer Experience

    Posted 24th August 2022

    PWC asserts that customer experience is everything. Salesforce advocates that customer experience should be the heart of your organisation.We don't disagree with that.

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  • What is Enterprise Service Management?

    Posted 23rd August 2022

    The concept of Enterprise Service Management (ESM) is derived from IT Service Management (ITSM).

    ESM is simply the application of IT Service Management (ITSM) principles to the delivery of business functions outside of IT.  ESM empowers a company's internal departments and teams such as HR, finance and marketing to seamlessly work together towards better and more efficient service delivery.

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