Our Services are designed bespoke & just for you

We are passionate about helping you deliver outstanding service to your customers, whilst reducing cost. And doing so without a huge consulting bill.
So we will teach you and your teams to do it for yourself as we go.
We are independent of any software technology provider, systems integrator or large consultancy and can therefore offer you impartial advice built upon real-world experience, in a cost-effective way.

We do not believe a one-size-fits-all approach works, so we like to work with you in a collaborative manner, first listening, then reflecting back what we've heard and finally working with you to build pragmatic, yet aspirational, transformation plans. We bring ideas, challenge assumptions, offer encouragement and experience, tailoring our approach to your specific need. You bring the desire & commitment to change!

We offer complete flexibility when we put together a bespoke plan for you. Our goal is to help you succeed and we stay involved until you do.

Take a closer look at a few of our Services below and then Contact Us directly below or leave us a voice message (clicking on the link at the top of the page) and we'll get back to you as soon as possible.



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Service Strategy

How to deliver great service An unstoppable combination of technological change and rapidly growing customer expectations are transforming the world all around us. Traditional boundaries are being torn down, barriers to entry are tumbling fast and old ways of working have changed. All organisations must now take stock and re-evaluate who they serve, how they serve and whether their products and services are still relevant.

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Service Transformation

The reason most Service Improvement programs do not fulfill their true potential is that they are run in isolation of each other and any overarching strategy. A good Service Strategy should always be underpinned with a coherent, pragmatic but ambitious Service Transformation plan, designed to deliver both Customer Value and Organisational Efficiency simultaneously and as fast as possible.

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Service Technology

Automate the menial tasks in order to free up your customer-facing staff to deal with the more challenging customer issues, offering greater opportunities to delight them. From a Tools & Platform Strategy, or Technology Review, to Art-of-the-Possible workshops around increasing adoption and ROI of your chosen Service Automation platform and designing for wider Enterprise Integration across your Service Value Chain / Eco-System, we support you through each step of the journey.

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Service People

Your people are of course, your greatest assets. However in the rapidly changing world of Digital Engagement, they can also become your biggest barrier to change and therefore growth, if they aren't on board. We work with you to develop coaching and mentoring programs to support individuals and teams through their individual and corporate transformation journeys. We also work alongside CXO's and Program Directors advising them on how to improve their Service initiatives and projects.

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Service Business Case

Most of the time organisations require well constructed and articulate business cases in order to release funds for development. Sometimes this becomes too onerous for the team to compose, especially when it's on top of their day job. We work alongside your leadership teams building a strong, robust case, which they can defend and support. We also provide best practice views on both hard and soft benefits that result from Service Transformation programs.CEO's and CFO's want to know how they can achieve more with less.

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Service Frameworks

Do you run processes simply for the sake of running processes? When last did you fundamentally strip down your current processes? Why not adopt an approach that has a strong bias towards action and a desire to avoid getting bogged down in process. Let's remove the shackles - or at least automate the processes.

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Service Data

Data is the fuel of every organisation. Your Service Data should drive automated service provision in order to give your customers nothing less than an outstanding level of service. Sometimes, however, finding the critical data you need is not as straightforward, given the sheer amount of data available. We work with you and your SaaS partners to evaluate, transform and automate your 'Service Data' to enable real-time insightful, often automated, decision making.

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Service Partners

Most organisations work with 3rd party companies as part of their supply chain, to deliver their products and services to their customers. We like to call those companies 'Service Partners'. These 3rd parties are now crucial to your organisation because they carry with them your reputation and present your face to your customers. How you work with them is therefore key to being able to provide outstanding service to your customer. We work with clients who recognise the need to choose their Service Partners carefully and then manage them very well.

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Contact us now for a free consultation