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The Benefits of Delivering End to End Service

THe Chief Service Officer you didn't know you needed

Johann Diaz MBA

Based just outside London, Johann is an MBA-qualified, business technology leader & ex-Chief Operating Officer (COO), specialising in technology-enabled Service & Operations Strategy & Management, Business Value creation, Transformation Programme direction & Enterprise / Customer Service Management / Experience (CXP). With significant experience in technology-led transformation (IOT, IT & OT Operational Technology), leading people through business change, inspiring service excellence and driving organisations to new levels of agility.

Click on his video below to hear more about his somewhat unique, combined experience of client-side, supplier-side and independent project-side work, putting it all together to lead successful transformations.

CXO executive advisory, consulting, interim, project & line management experience in large, medium and small organisations, private and public in IT, Digital, Telecoms, other Technology industries, Transport, Food and Drinks Manufacturing, Utilities, Energy, for companies such as National Grid, Telefonica O2, BP, Diageo, EON, Unilever, Vodafone, Colt, Serco, Thorn EMI, Securicor, Transport for London. Alongside partners such as Capgemini, Accenture, KPMG, IBM, Logica CGI, HP and software vendors such as #Servicenow, Serviceware & #BMC. An external public speaker.

Specialising in Service Transformation, Servitization, Connected Services, SMART Services, Everything-as-a-Service, Service Strategy, Service Architecture, Customer Service, Customer Success, Value Engineering, Target Operating Models (TOM), Service Integration and Management (SIAM), Enterprise Service Management (ESM), Field Service Management (FSM), IT Service Management (ITSM), Data Lifecycle Management, Business IT & OT platforms.

Several years digital start-up experience as CEO of UK jobs board for MBA students & graduates.

Specialities include Customer Service | Field Service Management | Enterprise Service Management | Operations Management | Everything-as-a-Service | XaaS | Service Integration | SIAM | Service Architecture | Service Strategy | Internet of Things | IoT | operational technology | Connected World | Service Design | Service Transition| Service Operations| Service Delivery | Service Catalogue | DevOps, IT Service Management | ITSM | ITIL | IT Project Management | Managed Services | Operational Support Systems | Business Support Systems | Remote Telemetry | OSS | BSS | ESM | CSM | CXP | FSM | COO | XaaS


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