The world is moving faster
Customers are expecting more
Operational costs remain high
Competition is growing through traditional and disruptive routes
Regulation and compliance is becoming even stricter
Technology continues to disrupt everything
√ Journey with your customer through your organization
√ Start (re) joining the enterprise - 'end-to-end'
√ Rigourously pursue cross-functional process automation
√ Establish strong 'Service Costing' financial controls
√ Deliver great service experiences - internally and externally
√ Launch new XaaS business models bringing in new revenue streams
In our experience successful 'transformation' only succeeds when organizations, having struggled with decades of fragmentation, start to 're-integrate' themselves, using enterprise-wide technology platforms, automating cross-functional process flows mapped to customer journeys and freeing-up their people and finance to deliver lasting change.
We give you all the necessary insight and pragmatic know-how to achieve real-world business outcomes that last, whilst helping you increase your return on your technology investments.
Simply put - we help you build the operational engine for your future business growth based on the Services you offer to your customers.
Thirty years of experience has shown that most service improvement initiatives never quite realise their full potential or meet organizational expectations. For the most part we believe this is because they are undertaken in isolation of one another and the wider organizational strategy.
Therefore we propose to work with you to compile a joined-up strategy, develop a pragmatic, coherent plan and underpin these with a solid business case which clearly articulates the benefits to be gained across your organization.
Business Operations Improvements in vehicle tracking, mobile & telemetry communications enterprise, a forerunner to the world of IoT.
Established and implemented 2/3-year business operations strategy facilitating turnover (revenue) growth in excess of 300% whilst improving operational efficiency by 33%.