Service People

Inspiring your people to deliver great Service

Train your people to think strategically about Service

You can do everything else necessary to succeed at an service transformation - processes, systems, platforms, data, suppliers, eco-systems - but if your people don't have the opportunity & challenge to transform their thinking, you will not succeed.

We coach you & your teams in how to succeed in your Service Transformation program.

What we've found is that many organizations and leaders do not instill in their team members the necessary passion, drive and determination to succeed at winning customers and keeping them. They often can't or don't remove organizational obstacles to delivering great customer service either, so the various initiatives established to improve customer service and experience fail.

This is unfortunate given the huge amounts of money that often get thrown at many of the other pillars, such as Service Technology.

Also, in an effort to improve the Service 'culture' within your organization, we will coach your leaders in adopting and promoting the 'language of Service'. This becomes more important as we embark upon even greater levels of automation and technological revolution. Consistency in language and behaviour is fundamental to achieving the Service outcomes required.

After all, your customer does not buy your IT system, or project, or process, or even your product alone - rather, they buy your service! And especially as more and more organizations are delivering their historical products as services (XaaS).

So come and talk to us about how we can help up-skill your people to deliver increasingly great levels of Customer Service.

Did you know?

We are independent consultants and advisors.

With over 30 years experience in the world of strategic Customer Service, Field Service, Technology Service, Operations Management and Service Integration, we help customers design a robust, comprehensive and innovative Service Strategy to spearhead their business growth in the new AI-enabled world of 'Digital' Service.

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We help accelerate your time to service value