Transforming the internal organisation to new ways of working?
Service Transformation Plans
Considering the increasing pace of technological change and the subsequent disruption being felt across many industries, current research suggests that the need for real business transformation is rising, though the chance of successfully achieving it is actually falling.
We are independent consultants and advisors.
With over 30 years experience in the world of strategic Customer Service, Field Service, Technology Service, Operations Management and Service Integration, we help customers design a robust, comprehensive and innovative Service Strategy to spearhead their business growth in the new AI-enabled world of 'Digital' Service.
Transforming your Service
Our experience suggests that many organisations often don't achieve the significant benefits promised in their Service Improvement programmes largely because they are not joined up into a coherent over-arching Transformation Plan.
The initiatives are often run as individual projects and sometimes different teams projects even overlap each other's scope. Others don't take into account the significant business change investment that is needed to make each project and initiative a success. And so it is no wonder that many initiatives fail.
Hence the need to coordinate them under one strategic programme, architected, managed and governed with strong leadership to ensure real value business outcomes are achieved.
As with most 'service improvement' initiatives these often touch the very heart of organisations and so, we believe it is necessary to coordinate all Service-related projects under one Transformation Plan.
However, IDC estimates that despite the fact that more than three trillion dollars have been invested in digital transformation initiatives globally over the three years leading up to 2021, less than half of them have achieved the expected outcomes.
We work alongside your team to help translate art-of-the-possible roadmaps and service improvement initiatives into your pragmatic Transformation Programme, ensuring a higher degree of overall success.
Contact Us below to explore exactly how we can help....
Did you know?
With over 30 years experience in the world of strategic Customer Service, Field Service, Technology Service, Operations Management and Service Integration, we help customers design a robust, comprehensive and innovative Service Strategy to spearhead their business growth in the new AI-enabled world of 'Digital' Service.
What project are you working on?
Have a look below. Do any of the questions apply to you?
Enterprise Service Management - joining up the silos?
Introducing new Digital Services for a digital consumer
Introducing AI, Machine Learning or IoT based Services