Multinational Energy Provider
Working with the CIO and his leadership team we led the development of a strategic Service Transformation roadmap, plan and business case utilising the customer's chosen Service Automation & Management platform, designed to significantly reduce customer churn and customer detriment, whilst saving >£20m p.a.
National Mobile Comms Service Provider
Architected and led IT Service Management (ITSM) technology workstream of large Service Transformation Program, providing design, configuration, implementation and on-site project leadership on two separate occasions for two different organisations.
International Vehicle Tracking Enterprise
Business Operations Improvements in vehicle tracking, mobile & telemetry communications enterprise, a forerunner to the world of IoT.
Established and implemented 2/3-year business operations strategy facilitating turnover (revenue) growth in excess of 300% whilst improving operational efficiency by 33%.