Getting more from your Service platform

As with all technology, the first question should be 'Why?'

Please don't implement new technologies and platforms, without knowing exactly what business problem you are going to solve, why and how.
Having previously worked at a few of the leading Service Management software companies we are best placed to help you design, plan and execute a comprehensive enterprise (ESM) or IT service management (ITSM) platform strategy, roadmap & project, aligned to your business strategy (not just IT strategy) which will allow you to:
  • use your Service platform to immediately join up the enterprise now (improving customer service whilst increasing productivity)
  • increase your adoption and exploitation of your Service platform into broader areas of the business
  • establish a best-practice platform governance, operating & support model, including resourcing
  • choose the best Enterprise Service Management Partner for you (not all Partners are the same)
  • exploit your Service platform outside of IT (Enterprise Service Management)
  • increase the return on investment (ROI) from your Service platform
What is a Service Platform?
In case you are wondering what an IT or Enterprise Service Management platform is.......

Enterprise Service Management, Workflow & Automation platforms are fundamental to joining up your organisation to deliver outstanding service to your customers, whether internal to external. Whether you choose to use it in IT, Customer Service, Security Operations, Shared Services, Business Operations, Facilities Management, Field Service, HR, Finance, Legal & Contracts or any other department or function needing productivity improvements. Though not just productivity; customer / user engagment and experience too, besides insight reporting and intelligent risk management!

But don't buy a Service Management platform until you have become an informed customer! Otherwise you will run the risk of spending a lot of money and getting little in return.
With our extensive knowledge and first-hand experience of the Enterprise Service Management market, let us help you become that more informed buyer! Contact us to discuss how.
service capability transformation map 460 344If you already have a Service Management platform but you're not sure whether you are getting the most out of it, we have developed a Service Platform Review service to help you. Find out more here....

 

Contact us now for a free consultation