National Mobile Comms Service Provider
Led RFP response process for multinational systems integrator successfully winning bid, before leading project to deliver first phase of ITSM transformation program.
Working alongside internal client organisation who hosted the ITSM application within their own group IT data centres, we ran all aspects of the project including project planning & start up, process review and change, technical configuration & development, testing, business change, deployment planning.
Previously led technical ITSM project delivery for separate communications service provider using initial waterfall methodology, then switching to more agile delivery once first code drop had been made. Initially working as subcontract to global systems integrator, we were subsequently requested by the client to take on the prime project delivery role, successfully delivering full technical integration to 12 other IT systems across the business.