Multinational Energy Provider
Working from the organisation's publicly declared business strategy we led the architecting of a three-phase Service Transformation program by:
- teasing out the next 1-3 year desired business outcomes
- delivering an 'art-of-the-possible workshop based upon the organisation's strategic Service Automation & Management platform, ServiceNow
- spedning time understanding how the business operated
- compiling insights from existing operating performance data
- exploring existing 'cost-to-serve' structures
- considering the existing business capabilities and identifying gaps
- developing underpinning IT Service Automation & Management systems roadmap
- prototyping new service application on ServiceNow platform and demonstrating
- compiling a high-level Transformation (T) Map to visually articulate capability roadmap development and phase timings
- considering both hard and soft benefits
- developing a hypothesis-based business case
- testing these hypotheses with senior CIO IT leadership team members and refining business case
- developing internal presentation slidedecks to be used by executive sponsor to raise investment funds
- working with internal customer program team and partners, to develop full implementation program plan