Case studies

Here are just a few of the organisations and projects we have worked on. Please contact us for more detail and to explore how we can do the same for you.

Multinational Energy Provider

Working from the organisation's publicly declared business strategy we led the architecting of a three-phase Service Transformation program by:

  • teasing out the next 1-3 year desired business outcomes
  • delivering an 'art-of-the-possible workshop based upon the organisation's strategic Service Automation & Management platform, ServiceNow
  • spedning time understanding how the business operated
  • compiling insights from existing operating performance data
  • exploring existing 'cost-to-serve' structures
  • considering the existing business capabilities and identifying gaps
  • developing underpinning IT Service Automation & Management systems roadmap
  • prototyping new service application on ServiceNow platform and demonstrating
  • compiling a high-level Transformation (T) Map to visually articulate capability roadmap development and phase timings
  • considering both hard and soft benefits
  • developing a hypothesis-based business case
  • testing these hypotheses with senior CIO IT leadership team members and refining business case
  • developing internal presentation slidedecks to be used by executive sponsor to raise investment funds
  • working with internal customer program team and partners, to develop full implementation program plan

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